MetaVision is the curve system that Helse Sør-Øst uses for medication administration in the healthcare sector. This software solution is provided and owned by an external supplier and the user research was not part of the scope of developing the new mobile application. Therefore, Helse Sør-Øst took it upon themself to bring me into the project to conduct some user research and designs as they recognised the importance of crafting a solution that met the need of their employees.
My role
Supporting with a user-centered approach through research, analysis and design
Team
1 Project Manager
1 Solution Architect
1 Startup consultant
1 UX designer
Tools
Figma
Figma mirror
Lucidchart
Timeline
Ensuring that the application could scan and verify patients and medication with the curve system (Metavision), and that the app could be used in preparation phase, where the medication is selected and dispatched through the app.
Producing a prototype which incorporated all insights gained through discovery activities
Demonstrate app functionality during project simulation at hospital by using a med-high fidelity prototype
Conduct field study to observe healthcare personnel in their daily context to understand how they work today, so that we can detect problems and generate problem statement
User interviews of healthcare personnel
Field study in hospital
Stakeholder interviews
"I am under constant stress because I'm never confident in that my patients have received their medication". - Nurse
"The computers where we today administrate the medication are so far away from our patients and sometimes it takes 10 minutes just to start them, I don't really have time for that. - Healthcare personnel
"Sometimes when I come to work and my patient is in pain, there is no way for me to give them any pain killers as it all needs to go through the doctors, which becomes an issue when they have clocked out. - Nurse
The interviews and field studies revealed the following functional needs required;
Healthcare personnel must easily be able to log in by using ID cards, in addition to manual log in
Nurses must be able to dispatch medication to a patients regulation (from generic to product)
Nurses must be able to scan and verify medication which is already prepared by others
Nurses must be able to identify patients and see what medication that they should receive through easily identifying them through a scan
Nurses must be able to electronically identify (scan) medication (tablets, capsules etc) and administrate it on patients
Since patients are legally allowed to refuse to take their medication, the healthcare personnel are by law obligated to show a photo of the medication and details about the medication that they were supposed to give to the patient, so this must be easily located within the app on that specific patient
A twin application for doctors should be available so that whenever medication is needed, the nurses can forward a request to the doctor with text and why the medication is needed, in which the doctor can approve/reject easily so the patient is taken care of and the laws are followed thoroughly
Flow diagrams
Information architecture (sitemap)
Sketching
High-fidelity prototyping
Leading the discovery for the public healthcare was a really rewarding experience as I connected with the healthcare personnel and really understood their daily challenges and their needs. The fact that the public healthcare takes user experience as vital was also a pleasant experience as it was incorporated prior to any build of the product itself, that is rare and I hope that I get to experience that more often as the industry evolves.